Glosse Auto Care respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our car detailing products. You can view the Australian Privacy Principles at the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

Collection of Personal Information and How it is Used

We may collect personal information from you in various ways, including:

• When you make a purchase or place an order
• When you subscribe to our newsletter or marketing communications
• When you participate in our promotions or surveys
• When you contact us for customer support or inquiries

The types of personal information we may collect include:

• Name
• Contact details (address, phone number, email)
• Payment information
• Purchase history
• Feedback and reviews

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Provide customer support
• Send you marketing communications and promotional offers (with your consent)
• Improve our products, services, and website
• Comply with legal obligations

Disclosure of Personal Information

We may disclose your personal information to:

• Our service providers and partners who assist us in delivering our products and services (e.g., payment processors, shipping companies)
• Government authorities or law enforcement agencies as required by law
• Other third parties with your consent or as otherwise permitted by law

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Using secure payment processing systems
• Implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect
• Regularly reviewing and updating our security practices

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We may require you to verify your identity before processing your request.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings and other tools.

Marketing Communications

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be noted. We encourage you to review this policy periodically.

Privacy Policy Complaints or Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us at:

Email: admin@glosseautocare.com.au